Senior IT Technician

Job Summary

A company is looking for a Senior IT Technician (PST) to provide remote support for end users.

Key Responsibilities

• Provide tier 1 support for all end users remotely
• Diagnose and resolve technical issues related to various operating systems and software
• Participate in asset management activities for hardware and software

Required Qualifications

• 6+ years of experience supporting end users remotely
• Significant experience providing software support to Windows and macOS users
• Experience supporting Google Workspace
• Strong background in IT support within a startup or SaaS environment
• Experience with IAM solutions such as Okta or Azure AD