Senior Infrastructure Support Engineer

Job Summary

A company is looking for a Senior Infrastructure Support Engineer I.

Key Responsibilities

• Champion operational excellence by improving support processes and customer experience
• Develop trend analysis and automated solutions for recurring problems
• Take ownership of support tickets and coordinate cross-team efforts to resolve complex issues

Required Qualifications

• 7+ years of experience in a PC network environment with technical troubleshooting
• Two- or four-year degree or equivalent technical training
• Strong knowledge of LAN/WAN infrastructure and VPN technologies
• Relevant certifications preferred: A+, Network+, MCP, MCSA, MCSE
• Proven experience as an independent technical contributor with mentorship capabilities