Senior Escalation Engineer

Job Summary

A company is looking for a Sr. Escalation Engineer.

Key Responsibilities

• Maintain technology deployments for industry-leading customers
• Log and update support cases, providing timely solutions to customers
• Analyze customer systems and configurations to recommend solutions

Required Qualifications

• Experience as a Technical Support Engineer with case management
• Expertise in Windows and Linux Operating Systems; AIX and Solaris are a plus
• Experience with public cloud infrastructure and services
• Familiarity with modern programming languages and databases
• Public cloud certification (AWS, Azure) is a plus