Senior Director of Partner Success

Job Summary

A company is looking for a Senior Director of Partner Success Management.

Key Responsibilities

• Build and lead a scalable partner success strategy focused on onboarding, enablement, adoption, and retention
• Drive partner outcomes and retention through proactive engagement, success planning, and performance reviews
• Collaborate with cross-functional teams to develop resources that enhance partner capabilities and satisfaction

Required Qualifications

• 12+ years of experience in Customer Success, Channel/Partner Management, or Post-Sales roles in a B2B SaaS or technology environment
• 7+ years in a leadership role managing partner-facing or customer-facing teams
• Deep understanding of SaaS partner models
• Proven success in driving outcomes and retention through scalable partner success programs
• Experience launching or scaling a partner success function at a high-growth SaaS company