Senior Customer Operations Analyst

Job Summary

A company is looking for a Senior Customer Success Operations Analyst.

Key Responsibilities

• Collaborate with Success leaders to enhance efficiency and growth through process and data asset development
• Maintain and evolve analytical assets for customer teams
• Set Customer Success and Renewal Management KPIs and measure performance against goals

Required Qualifications

• 3-5 years in Customer Success Operations or a related field within SaaS
• Proficiency with Salesforce, Excel, and data visualization tools
• Strong analytical skills to synthesize complex data into insights
• Familiarity with SQL and data querying is preferred
• Experience working cross-functionally with diverse teams and stakeholders