Senior Customer Care Specialist

Job Summary

A company is looking for a Sr Customer Care Specialist (Manheim).

Key Responsibilities:

• Become proficient in knowledge base requirements and tools to efficiently resolve client needs
• Manage high volumes of tasks while maintaining accurate client records and documentation
• Build sustainable client relationships by providing excellent service and support during the onboarding process

Qualifications:

• High School Diploma/GED with 5 years of experience in a related field, or equivalent combination of education and experience
• Auction and/or logistics/transportation knowledge is a strong plus
• Experience in a customer-focused, service-oriented role
• Ability to adapt in a fast-paced, dynamic environment
• Experience managing multiple tasks efficiently