Senior Conversation Designer

Job Summary

A company is looking for a Senior Conversation Designer.

Key Responsibilities

• Create and maintain user journeys and content designs for contact center technologies
• Monitor IVR and chat usage, recommending updates and features based on analysis
• Collaborate with stakeholders to align conversation design with product goals and user expectations

Required Qualifications

• Bachelor's degree in a quantitative or business field or equivalent experience
• 4 - 6 years of related experience
• Experience with Figma and Visio is desired
• Ability to work independently and demonstrate analytical skills
• Demonstrated project management skills