Senior Consultant for Journey Insights

Job Summary

A company is looking for a Journey Insights Senior Consultant II.

Key Responsibilities:

• Executes strategy for measuring and monitoring journey KPIs to assess improvement impact
• Analyzes data using statistical methods to provide actionable insights and support idea generation
• Collaborates with stakeholders to translate customer feedback into strategies for enhancing customer experience

Required Qualifications:

• 4-year Bachelor's Degree (preferred)
• 3 or more years of relevant experience (preferred)
• Equivalent combination of education and experience may be considered in lieu of degree
• No supervisory responsibilities
• Experience in customer experience and voice of the customer methodologies is advantageous