Senior Associate Network Support

Job Summary

A company is looking for a Senior Associate, Partner Network Support.

Key Responsibilities:

• Provide technical support and resolve partner-submitted support tickets related to network connectivity and performance issues
• Serve as a key contact for property management staff, collaborating with teams to ensure effective communication and resolution of issues
• Monitor network performance, follow incident management procedures, and assist in training property staff on troubleshooting best practices

Required Qualifications:

• 3+ years of experience in a network support or technical support role, preferably in property management or hospitality
• Experience with PMS platforms such as Yardi, Realpage, or Entrata is a plus
• Proficiency with ticketing systems and remote troubleshooting tools
• Associate or Bachelor's degree or equivalent experience preferred
• Experience in supporting API integrations between PMS and third-party partners is a plus