Senior Analyst, CX Analytics

Job Summary

A company is looking for a Senior Analyst, CX Analytics and Insights.

Key Responsibilities

• Create and enhance PowerBI dashboards
• Provide quantitative analysis and prepare reports for executives
• Communicate actionable insights and represent the Consumer Excellence team in meetings

Required Qualifications

• Advanced proficiency in PowerBI, DAX, Excel, and PowerPoint
• SQL proficiency; Python knowledge is a plus
• Experience with AI transcript analysis and sentiment analysis
• Bachelor's degree preferred
• Previous experience in the durable goods category is an asset