Seasonal Customer Service Representative - job 1 of 2

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Process a high volume of inbound customer orders via phone, email, and chat efficiently and accurately
• Assist with CRM data cleanup and organization to maintain accurate customer records
• Resolve technical purchase-related inquiries and assist customers with product activation issues

Required Qualifications

• Minimum of 1 year of experience in a customer-facing role in the music or music education industry
• Familiarity with MakeMusic Cloud or Finale, or the ability to learn new software quickly
• Ability to troubleshoot and resolve technical purchase issues via telephone and email
• Technical proficiency with both PC and Mac platforms
• Experience in a fast-paced customer service environment managing high volumes of inquiries