Salesforce Certified Support Engineer - job 1 of 2

Job Summary

A company is looking for a Support Engineer - Tier 1 (Salesforce Certified).

Key Responsibilities

• Assist customers with complex Salesforce/Litify issues and technical questions
• Debug issues, identify potential product bugs, and collaborate with Customer Success Managers
• Develop knowledgebase articles and video walkthroughs for customer support

Required Qualifications

• 1-3 years of technical customer-facing experience, preferably in SaaS
• 1-3 years of experience with Salesforce and relevant certifications (e.g., ADM-201)
• Experience with a ticketing system, preferably Atlassian Jira and Service Cloud
• Strong time management and organizational skills
• Ability to work in a fast-paced environment and collaborate cross-functionally