Salesforce Certified Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer, Tier 1.

Key Responsibilities

• Act as the primary contact for customer technical support, ensuring urgency and ownership in interactions
• Utilize Salesforce Service Cloud to manage incoming support cases and resolve customer issues
• Validate customer-reported bugs, create tickets in Jira, and recommend product enhancements

Required Qualifications

• Experience with SaaS products, particularly CRM or CX products, is preferred
• Salesforce Admin (201) Certification is required
• Technical proficiency with a quick aptitude for learning new technologies
• Availability during US Pacific or Mountain time business hours
• Experience as a Salesforce Administrator or Business Analyst is preferred