Sales Quality Assurance Specialist

Job Summary

A company is looking for a Sales Quality Assurance Specialist.

Key Responsibilities

• Execute sales quality monitoring assessments and document results according to departmental policies
• Participate in calls with carrier partners and sales leaders to discuss quality monitoring standards and results
• Analyze data from AI platforms and provide actionable insights to enhance sales performance

Required Qualifications

• Bachelor's Degree or equivalent combination of education and experience
• 3+ years of relevant work experience, preferably in a call center or Medicare industries
• Knowledge of risk assessment concepts
• Analytical thinker with the ability to adapt in a fast-paced environment
• Experience with NICE inContact, LevelAI, or other AI solutions is preferred