Revenue Services Team Lead

Instructs basic training classes and assist in implementing and coordinating limited skills/training/programs across Revenue Services.

Essential Functions
• Performs basic quality audits across limited Revenue Services functions and provide feedback to internal and external team members.
• Reports and summarizes operational data and bring to the attention of management operational anomalies and changes in customer behavior.
• Resolves escalations across Revenue Services functions.
• Perform other duties as assigned.

Minimum Education

High school diploma/GED.

Related experience may offset degree requirements and related education/degree may offset experience requirements.

Minimum Experience

Five (5) years experience in Revenue, Customer Service, or Office Administrative position.

Knowledge, Skills and Abilities

Must exhibit excellent verbal and written communication, strong human relation skills, and an advanced understanding of revenue services applications and tools.

Job Conditions

Some travel required

Preferred Qualifications: Previous fraud or collection experience

Pay Transparency: The pay for this position is $21.63/hourly. Relocation and Sponsorship are not available for this position.

Pay:

Additional Details: This position is located in Pittsburgh, PA.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected].

Applicants have rights under Federal Employment Laws:
• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)