Retention Specialist - job 1 of 2

Job Summary

A company is looking for an SEO Retention Specialist.

Key Responsibilities

• Create and execute retention strategies to minimize client churn
• Oversee cancel requests and analyze reasons for cancellations
• Build and maintain strong client relationships and address customer issues

Required Qualifications and Education

• 5+ years of experience in retention management or a related client-facing role
• 5+ years in digital marketing or technology company preferred
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• Expert knowledge in Digital Marketing, Local SEO, and PPC
• Proficiency in CRM software and Microsoft Office Suite