Retention Account Manager

Job Summary

A company is looking for a Retention Account Manager (EST and CST).

Key Responsibilities

• Build and maintain valued relationships with customers to drive business growth and ensure retention
• Manage all renewal, contract negotiation, and commercial activities for customers
• Identify upsell opportunities and new business leads within the existing account base

Required Qualifications

• 3+ years of experience in a Sales or Customer Success/Account Management role focused on revenue growth
• Experience analyzing customer behavior and developing targeted retention strategies
• Proven ability to lead negotiation processes and manage customer renewals and upsells
• Experience managing a large book of business
• Proficiency in CRM software and Microsoft Office Suite