Reservations Concierge

Job Summary

A company is looking for a Reservations Concierge to enhance the guest experience from pre-arrival to post-booking.

Key Responsibilities

• Engage with leisure guests prior to arrival via phone and email to provide assistance and share resort offerings
• Promote and book resort experiences, utilizing trained sales techniques and personalized recommendations
• Manage room bookings accurately and maintain records of communications and booked revenue

Required Qualifications

• Minimum 1 year of hotel experience required; Reservations and/or Front Office experience preferred
• Previous experience with Hyatt reservations systems (Reserve, Opera) highly preferred
• Strong working knowledge of Microsoft Office programs
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Passion for delivering exceptional guest service and creating memorable experiences