Remote Troubleshooter

Hunter Wave is looking for a Remote Troubleshooter to join our team. This person will serve as the primary liaison between the field service technicians and the customers across the state to resolve off-site issues in a professional and efficient manner.

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.

Responsibilities:
• Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
• Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.

Requirements:
• Bachelor’s degree in Computer Science (or the equivalent) is preferred
• 2+ years of related technical support experience
• Technically savvy with strong project management skills
• Experience troubleshooting issues and achieving solutions
• The ability to explain to a non-technical person in a way they will understand
• This is a 100% remote position.
• In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement.

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