Remote Systems Support Technician

Job Summary

A company is looking for a Systems Support Technician I to provide technical support to staff in a remote setting.

Key Responsibilities

• Responds to end user requests regarding hardware and software issues
• Installs and maintains end-user equipment while ensuring customer satisfaction
• Performs routine system maintenance and assists with network upgrades and services

Required Qualifications

• High School Diploma required
• 1 year experience in a technical support role in a Windows network environment
• MCP certification required
• Knowledge of PC hardware repair, Windows Operating Systems, and MS Office
• Experience with service desk tickets and queue trends for problem resolution