Remote Senior Quality Auditor

Job Summary

A company is looking for a Remote Senior Quality Auditor & Team Supervisor.

Key Responsibilities

• Lead the evaluation of calls and cases, providing constructive feedback to enhance performance
• Oversee team activities to ensure compliance with quality standards and identify performance trends
• Conduct root cause analyses on quality issues and develop corrective actions while collaborating across departments

Required Qualifications

• High School Diploma, GED, or technical certification in a related field preferred; equivalent experience accepted
• Minimum of 3 years' experience in a patient support program, hub services, or quality assurance role
• Proven call quality audit experience with knowledge of compliance standards
• Experience in Adverse Event (AE) reporting and reconciliation is highly preferred
• Strong leadership and organizational skills