Remote Sales Customer Experience Specialist

Job Summary

A company is looking for a Sales Customer Experience Specialist for evening and overnight shifts, working remotely.

Key Responsibilities

• Provide customer support via telephone and online channels, addressing inquiries and resolving basic issues
• Process a high volume of customer inquiries and escalate complex issues to appropriate departments
• Track and document support requests, ensuring accurate customer information and follow-up on escalated issues

Required Qualifications

• Ability to work remotely in a virtual team environment
• Must be over 18 years of age
• High School Graduate or GED
• Proficient in PC operation and navigation
• Ability to type at least 25 words per minute