Remote Reservation Agent

Job Summary

A company is looking for a Remote Reservation Agent to provide exceptional customer service and manage reservations.

Key Responsibilities

• Answer incoming calls and provide information about hotel services and the surrounding area
• Process and audit reservations, ensuring accuracy in billing and details
• Upsell resort experiences and manage group rooming lists in the property management system

Required Qualifications

• 2+ years of customer service experience, preferably in a hotel setting
• Prior experience in a Reservations Department is preferred
• Intermediate to advanced typing and computer skills
• Flexibility to work remotely from 3pm to 11pm PST, including weekends and holidays
• Ability to sit for extended periods while working on a computer