Remote Fraud Support Representative

Job Summary

A company is looking for a Remote Fraud Support Call Center Representative (CCC).

Key Responsibilities

• Responding to incoming phone calls regarding fraudulent or questionable debit, credit, or ATM activities
• Assisting cardholders in accordance with standard operating procedures and directing them to their financial institutions when necessary
• Participating in various group meetings, including team meetings and quality review sessions

Required Qualifications

• A minimum of 1 year of customer service experience, either customer-facing or phone/chat support
• Commitment to work an assigned schedule in a 24/7 contact center environment, including nights, weekends, and holidays
• Reliable, high-speed internet service with specified download and upload speeds
• A quiet and confidential workspace with a backup location for outages