Remote Executive Assistant – E-commerce & Operations

About Gladway
Gladway provides high-quality food service products to distributors in California and beyond. Our success stems from great people and strong processes, and we’re seeking someone to help us continue growing.

About the Role
We’re seeking a proactive, detail-oriented Remote Executive Assistant to support the day-to-day operations of a busy business owner. This is a full-time, fully remote role. You’ll manage a wide range of responsibilities — including customer account support, Shopify store operations, scheduling, travel coordination, and internal documentation.

This role is ideal for someone who is organized, tech-savvy, and takes initiative. You’ll be trusted to work independently, manage tasks efficiently, and help the team stay focused and productive. Responsibilities may evolve as business needs change.

Key Responsibilities
• Support customer account management: draft emails, prepare pricing lists, and track follow-up reminders
• Manage customer service requests and maintain the online storefront via Shopify
• Coordinate logistics for trade shows and events (e.g., travel booking, vendor communication, scheduling)
• Draft and update SOPs in Notion to document evolving internal processes
• Run reports and assist with operational tracking in NetSuite (training provided)
• Use Slack and Google Workspace for internal communications, scheduling, and file management
• Assist with ad hoc projects and help streamline business operations

Who You Are
• Excellent written and verbal communication skills
• Highly organized, independent, and able to prioritize effectively
• Tech-savvy with a strong willingness to learn
• Calm under pressure and able to juggle varied tasks across departments
• Flexible and responsive to changing priorities

Tools & Platforms
• Shopify (required)
• Google Workspace (Docs, Sheets, Gmail, Calendar)
• Notion (required or willingness to learn)
• Slack (required)
• NetSuite (required or willingness to learn)

Required Qualifications
• U.S.-based and able to work Pacific Time hours
• College degree or equivalent
• Previous experience in administrative, assistant, or operations roles
• Comfortable using cloud-based tools and systems
• Able to work independently with minimal supervision

Preferred Qualifications
• 1+ years of experience in executive or virtual assistant roles
• Experience with customer support, trade show coordination, or e-commerce
• Process-oriented with experience creating SOPs or improving workflows

Benefits
• Fully remote work
• Health Reimbursement
• Paid Time Off (PTO)
• 401(k) matching

Job Type: Full-time

Pay: $18.00 – $22.00 per hour

Expected hours: 40 – 50 per week

Benefits:
• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:
• 8 hour shift
• Monday to Friday
• On call
• Overtime

Application Question(s):
• Describe your experience managing an e-commerce storefront (e.g., Shopify). What specific tasks have you handled?
• How do you approach learning a new software or tool?

Education:
• Associate (Required)

Location:
• United States (Required)

Work Location: Remote