Remote Customer Service Advocate - job 1 of 2

Job Summary

A company is looking for a Customer Service Advocate - Remote in CST or EST.

Key Responsibilities:

• Respond to and resolve customer service inquiries regarding benefits, eligibility, and claims
• Guide customers on consumer-driven health care topics to help them select the best benefit plans
• Assist customers in scheduling appointments and navigating relevant websites

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service or call center experience
• Experience with Windows PC applications and ability to learn new systems
• Ability to work full-time, Monday - Friday, during normal business hours with flexibility for overtime and weekends