Remote Call Center Representative - job 3 of 8

Job Summary

A company is looking for a Call Center Representative for a remote position in the USA.

Key Responsibilities

• Provide knowledgeable responses to basic client questions and escalate complex cases as needed
• Resolve client problems, update account history, and follow up to confirm resolution
• Collaborate with team members to efficiently process client inquiries and recommend workflow changes

Required Qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software and Microsoft Office applications
• Ability to understand team roles and consult the correct stakeholders for inquiry resolution