Quality Assurance Reviewer

Job Summary

The Quality Assurance Reviewer reviews survey findings by Health Facility Surveyors.

Job Tasks

Reviews all survey findings prior to submission to state agencies to ensure CMS’s Principles of Documentation and state writing guidelines are followed. The QA Reviewer must ensure the appropriate citations were cited, and the correct scope and severity was assigned. QA reviews will include complaint summaries, citations, survey shells, and surveyor documentation. Must provide written and verbal feedback to surveyors on findings.

Track and provide feedback on surveyor performance to the Director of Survey Operations, QA Supervisor, and/or Training Coordinator. May be required to assist with developing surveyor tools, such as checklist and investigative tools, or provide surveyor training.

Attends training sessions and staff meetings offered by Federal and State officials and CertiSurv.

Desirable Qualifications

The ability to reason logically, evaluate information and formulate conclusions, analyze information, and effectively present both orally and in writing.

The ability to take initiative, and work both independently, and as a team member.

The ability to independently represent CertiSurv and State regulatory agencies in a professional manner while in contact with healthcare facilities, patients/residents, and the public.

The ability to establish and maintain effective and appropriate working relationships with co-workers and the public, interacting with individuals of varying personality types and personal backgrounds.

Work Environment
QA reviews of surveys will be performed remotely. QA Reviewer must be able to efficiently perform tasks under demanding/competing deadlines. Extensive use of technology is required, including email, internet, laptop, survey software, Microsoft Word/Excel, and communication/webinar software. May require some weekends, depending on deadlines.

Hiring Requirements
Minimum of 3 years’ experience as a long-term care surveyor, working with a Federal or State agency. Must have passed the Surveyor’s Minimum Qualifications Test (SMQT).

Prior experience reviewing survey findings is preferred.

Strong writing and grammar skills.

Nurse surveyors are required to have a current and valid license as a Registered Nurse, issued by the State Board of Nursing, without limitations or restrictions.

Candidates will be asked to conduct a review of a deficiency as part of the hiring process.

Job Types: Permanent, Full-time

Pay: $65,000.00 – $75,000.00 per year

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:
• Monday to Friday

Application Question(s):
• How recently have you worked as a surveyor or QA Reviewer for a state agency or CMS?

Experience:
• State Agency or CMS surveyor: 3 years (Required)

License/Certification:
• SMQT (Required)
• RN License (Preferred)

Work Location: Remote