Quality Assurance Dialer Coordinator

Job Summary

A company is looking for a Coordinator Quality Assurance Dialer.

Key Responsibilities

• Monitor adherence to benchmarks and goals, providing root cause analysis and implementing corrective actions
• Manage the InContact Dialer and perform quality assurance for the Customer Service team
• Prepare and analyze operational reports, ensuring the daily readiness of the call center automated dialer application

Required Qualifications

• High school diploma required; college degree preferred
• Minimum 5 years of experience in healthcare revenue cycle or related field required
• All certifications required upon hire
• Experience with call center management systems and quality assurance processes
• Technical proficiency in operating various computer systems, including dialer management programs