Project Manager for Member Services

Job Summary

A company is looking for a Member Services Project Manager who will manage complex strategic projects related to Member Services operations.

Key Responsibilities

• Oversee portfolio management across departmental annual roadmap initiatives
• Coordinate activities and deliverables among internal and external business functions
• Communicate project statuses, surface issues and risks, and track project effectiveness

Required Qualifications

• Bachelor's degree or equivalent in a related discipline
• 3+ years of project management experience with complex projects in product development or contact center operations
• Experience with project management tools
• Excellent knowledge of Microsoft Office suite
• Preferred knowledge of contact center operations and wellness program administration