Production Escalations Specialist

Job Summary

A company is looking for a Production Escalations Specialist to support customer-facing teams in resolving escalations.

Key Responsibilities

• Provide secondary support to customer-facing teams in escalation and bug resolution
• Collaborate with internal teams and external contacts to document and analyze escalations
• Maintain accurate support tickets and perform tests on production applications to troubleshoot issues

Required Qualifications

• Some college and 1 year of related experience preferred
• Basic knowledge of EDI transaction types preferred (X12 837D, 270/271, 835; XML; etc.)
• Proficient in all MS Office applications and use of the internet
• Ability to effectively manage time and prioritize tasks
• Working knowledge of technical and procedural aspects and functions