Product Support Engineer Lead

Job Summary

A company is looking for a Product Support Engineer Lead.

Key Responsibilities

• Lead and mentor a team of product support specialists
• Manage day-to-day support operations and workflows
• Collaborate with engineering and product teams to resolve product issues

Required Qualifications

• Bachelor's degree in Computer Science or a related field
• Proven experience in a technical support lead or manager position
• Experience with administration of support ticketing systems
• Knowledge of software development lifecycle
• Proficiency with Metabase reporting