Principal Product Owner - job 2 of 3

Job Summary

A company is looking for a Principal Product Owner - Salesforce Platform.

Key Responsibilities

• Define and execute the strategic roadmap for Salesforce Knowledge, aligning with service excellence and automation goals
• Drive cross-platform integration of Knowledge with chat support and self-service channels for accurate resolution
• Lead the design and delivery of Agentic AI capabilities, ensuring scalable and compliant solutions

Required Qualifications

• 5+ years of experience in digital product ownership or product management, preferably in a regulated industry
• 3+ years of experience managing Salesforce Knowledge or CRM platforms in a product capacity
• Experience leading AI/ML or conversational AI initiatives within enterprise support platforms
• Bachelor's degree in Business, Computer Science, Information Systems, or a related field
• Prior experience in the healthcare, benefits, or financial services industries