Principal Product Owner - job 1 of 3

Job Summary

A company is looking for a Principal Product Owner - Salesforce Platform.

Key Responsibilities

• Define and execute the strategic roadmap for Salesforce Knowledge, ensuring alignment with service excellence and automation goals
• Drive cross-platform integration of Knowledge with chat support and self-service channels
• Lead the design and delivery of Agentic AI capabilities within the CRM ecosystem

Required Qualifications

• 5+ years of experience in digital product ownership or product management in a regulated industry
• 3+ years of experience managing Salesforce Knowledge or CRM platforms
• Experience leading AI/ML or conversational AI initiatives
• Bachelor's degree in Business, Computer Science, Information Systems, or related field
• Prior experience in the healthcare, benefits, or financial services industries