Platform Support Specialist

Job Summary

A company is looking for a Platform Support Specialist (Part-Time).

Key Responsibilities

• Handle front-line technical support issues and act as a liaison between users and staff
• Serve as an expert on products and operations, utilizing problem-solving skills to resolve issues
• Respond to user inquiries via email and online chat, providing support and creating help materials

Required Qualifications

• Availability to work up to 30 hours per week
• Customer support experience, preferably in a SaaS startup environment
• Strong problem-solving skills and ability to multitask
• Familiarity with tools such as Intercom, Stripe, and Jira
• Knowledge of social media platforms and basic troubleshooting of browser issues