Pharmacy Operations Analyst

Job Summary

A company is looking for a Pharmacy Contact Center Operations Analyst II.

Key Responsibilities

• Analyze contact center data and operational processes to identify risks and prepare reports for management
• Support the development and implementation of strategic business solutions through research and analysis
• Develop dashboards to assess contact center performance and identify improvement opportunities

Required Qualifications

• Bachelor's degree required
• 2 - 4 years of related experience preferred
• Experience in a contact center environment, with a focus on data analysis
• Pharmacy call center experience is a plus
• Equivalent experience may be considered in lieu of formal education