Patient Success Manager

Job Summary

A company is looking for a Patient Success Manager to assist their growing clinical team.

Key Responsibilities

• Conduct proactive outreach to potential clients impacted by dementia
• Perform initial phone screenings to assess family needs and program fit
• Educate families on the program and track all client interactions in the CRM system

Required Qualifications

• 3 or more years of experience in a customer success or similar role
• Service-first mentality with a focus on efficiency
• Proficiency in Excel and data analysis
• Ability to manage difficult patient interactions with empathy
• Comfortable with technology and performing this role virtually