Part-Time Spanish Bilingual Remote Call Center Agent (2nd & 3rd shift)

CURRENTLY HIRING REMOTE SPANISH BILINGUAL EMPLOYEES THAT RESIDE IN GEORGIA.

ASD – Answering Service for Directors is a growing company looking for remote professional and compassionate Call Specialists.

We are currently hiring for the next training program for our entry-level Call Specialist position! In this role, you will take phone calls for funeral homes across the United States and Canada.

We are currently hiring Spanish-Bilingual candidatesfor part-time post-training schedules on 2nd and 3rd shift for 32 hours/week consisting of four 8-hour shifts including one 8-hour weekend shift.

– 2nd shift will be scheduled Wednesday, Thursday, Friday, Saturday between the hours of 2:35pm ET & 12:05am ET, start time will be no later than 4:05pm ET

– 3rd shift will be scheduled Saturday, Sunday, Monday, Tuesday 11:20pm ET – 7:20am ET

Interested candidates must call 610-744-1200 to leave a Voice Introduction as the first step in the interview process. Additional instructions will be provided throughout the process via text message and email.

As the answering service trusted by 35 percent of the nation’s funeral homes, ASD has established a reputation for offering our clients the highest level of service. We are a true business partner to the funeral professionals we serve. Our employees are patient, caring individuals who are responsible for ensuring funeral home callers receive first-class customer service.

DUTIES & RESPONSIBILITIES:
• Receive, place, and transfer telephone calls following ASD Standards and protocols
• Interact with customers via online web chat following ASD Standards and protocols
• Record and deliver all messages in an accurate and timely manner
• Forward client questions and complaints to appropriate staff members
• Maintain a friendly and compassionate attitude while assisting emotional callers
• Understand and respect client and caller confidentiality

REQUIRED SKILLS & ABILITIES:
• Visual acuity to quickly navigate an abundance of on-screen account information with instructions necessary to gather and disseminate accurate messages to clients in an expeditious manner
• Prolonged periods of sitting at a desk while constantly operating computer equipment
• Excellent communication skills including active listening. Must be able to speak clearly to effectively and efficiently communicate with telephone callers
• Attention to detail and high level of accuracy
• Proficient computer skills with the ability to learn new software and basic technical troubleshooting
• Ability to remain impartial when dealing with conflict or emotional callers

EDUCATION & EXPERIENCE:
• High school diploma or equivalent
• Previous call center experience preferred
• Previous customer service experience preferred

QUALIFICATIONS:
• Candidates must be able to touch type 35 WPM. Before applying, we recommend visiting www.typingtest.com to test your typing speed and accuracy.
• Candidates must pass an assessment to evaluate transcription, spelling, grammar, and comprehension skills.
• Candidates must be fluent in Spanish and English
• Weekend and holiday hours are required.
• Basic computer knowledge is a must.

WORK FROM HOME REQUIREMENTS:
• A home computer set-up will be supplied by the company for use during employment.
• High Speed Internet with a wired ethernet connection with a minimum Download speed of 10 Mbps, a minimum Upload speed of 8 Mbps and maximum Latency speed of 40ms is required. Test your speed at: speed.cloudflare.com. Satellite internet will not be compatible with our system. Wi-Fi cannot be used for work purposes.
• A designated workspace that is quiet and distraction-free during your work shift is a must.

BENEFITS:
• Earn an effective pay rate of $26-29 per hour. Your effective pay rate will include a Weekday base rate of $19.00 per hour, Weekend rate of $28.50* per hour if on time (*time-and-half), Triple-time Holiday Rate, and Performance and Attendance Bonuses.
• Medical, Dental and Vision Insurances
• Matching 401(k)
• Tuition Reimbursement
• Supplemental Insurances
• Paid Vacation and Personal Time
• Black Card Planet Fitness Membership
• Headspace Subscription
• Opportunity for Internal Advancement

Job Type: Part-time

Pay: $26.00 – $29.00 per hour

Benefits:
• 401(k) matching
• Dental insurance
• Gym membership
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:
• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Overnight shift
• Weekends as needed

People with a criminal record are encouraged to apply

Language:
• Spanish (Required)

Location:
• Georgia (Required)

Work Location: Remote