Part-time Chat Specialist - job 1 of 2

About the position

Gubagoo, an affiliate of Reynolds and Reynolds, is seeking an Inbound Chat Specialist to join our team! In this role, you will engage in online conversations with customers, representing our automotive dealer clients favorably. Your primary goal is to turn these conversations into leads that help our clients generate revenue. Gubagoo offers a relaxed, yet professional and fun environment to work in. We are looking for positive and energetic individuals who understand the importance of great customer service and enjoy being on a computer and around technology. As an Inbound Chat Specialist, you will handle a wide variety of customer inquiries via online chat, providing accurate information about the products and services offered. You will also be responsible for narrowing down appointment information to schedule appointments, capturing customer contact information for lead generation and client review, and summarizing interactions based on customer needs for client review. Additionally, you will develop and maintain a knowledge base of the evolving products and services to ensure you are well-equipped to assist customers effectively.

Responsibilities
• Handle a wide variety of customer inquiries via online chat
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• Provide accurate information about the products and services via online chat
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• Narrow down on appointment information to schedule appointments
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• Capture customer contact information for lead generation and client review
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• Summarize interactions based on customer needs for client review
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• Develop and maintain a knowledge base of the evolving products and services

Requirements
• Previous experience in retail customer service or the automotive industry preferred but not necessary
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• Basic internet and window based computer skills
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• Strong ability to multitask is preferred, gaming experience is helpful
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• Positive and professional demeanor
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• Excellent written and verbal communication skills
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• Ability to adapt to change and enjoy a quick paced work environment
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• Must be able to work 4-hour time blocks daily
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• Able to attend 4 weeks of training full-time Tuesday – Saturday between the hours of 10:00AM – 6:30PM CST
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• Must be able to work a minimum of 20 hours per week
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• Must be able to type at least 35 WPM, 40 and above is preferred

Nice-to-haves

Benefits
• Onsite dining
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• Onsite medical center
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• Fitness center
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• Wide variety of sports and social leagues to participate in after work
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• Volunteering initiatives through our Associate Foundation