Onsite Customer Service Representative (ORLANDO)

Scope of work:
• Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.
• Professionally handle a high volume of incoming calls.
• Ability to utilize and navigate multiple systems simultaneously.
• Be dependable and meet all attendance requirements.
• Resolve customer issues via one-call resolution guidelines and/or escalated processes.
• Meet or exceed company and client performance metrics.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.
• Responsible for handling de-escalation calls
• Ability to accept and embrace changes within the current business environment.
• USB Headset MUST BE any of the following:
• Plantronics 3320 Blackwire – Approx.. $54.95 on Amazon, No other cords required.

Plantronics 3220 Blackwire – Approx.. $54.95 on Amazon, No other cords required.
• Plantronics 5220 Blackwire – Approx.. $80.78 on Amazon, No other cords required.
• Plantronics EncorePro 520 – Approx. $75.00 on Amazon, Requires the purchase a DA80 USB Plug Adapter. Approx. $20.00 on Amazon
• Holidays and Paid Vacation
• Family and Individual Medical, Dental and Vision Benefits
• Prescription Drug Coverage
• Short/Long Term Disability
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• 401(k)
• Life Insurance & ADD
• Insurance License Renewal (for License Agents)
• Flexible Spending Account
• Local/National Employee Discounts
• Growth Opportunities (80-85% of management has been promoted within Everise)