Online Web Chat Specialist

Job Description:

Applied Materials is seeking a passionate and motivated Online Web Chat Specialist to join our team in Philadelphia, Pennsylvania. As an Entry Level professional with at least 1 year of experience, you will be responsible for providing online support to customers through web chat services…

Responsibilities:
1. Engage with customers through online chat to answer inquiries and provide assistance.
2. Resolve customer issues in a timely and professional manner.
3. Collaborate with other team members to ensure consistent and accurate information is provided to customers.
4. Utilize problem-solving skills to address complex customer concerns.
5. Maintain a positive and professional attitude while interacting with customers.
6. Assist in monitoring and analyzing web chat metrics and performance data to improve customer service.

Requirements:
1. Strong communication skills and ability to multitask in a fast-paced environment.
2. Ability to work independently and as part of a team.
3. Proficiency in computer skills and familiarity with online chat platforms.
4. Planning and presentation skills.
5. Passion for providing excellent customer service.
6. Motivated to learn and grow in a dynamic work environment.

Benefits:
1. Free accommodation options for part-time employees.
2. Remote work flexibility.
3. Life insurance coverage.

Working Environment:
At Applied Materials, we embrace a culture that challenges norms and encourages bold thinking. Our team values diversity and innovation, and we strive to create an inclusive and collaborative work environment where all employees can thrive.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement:
Applied Materials is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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