NSU – IT Help Desk Tier II – 2 Roles/100% ON SITE – Brandon Consulting Associates, Inc – Norfolk, VA

Job title: NSU – IT Help Desk Tier II – 2 Roles/100% ON SITE

Company: Brandon Consulting Associates, Inc

Job description: This role is 100% ON SITE from Day One. Pls make sure your candidate is aware and agrees to this.

Parking: Parking is NOT provided for contractors and there is a monthly fee. Manager will discuss parking costs if selected for an interview.

IMPORTANT TO NOTE BF SUBMITTING: IF SELECTED, and IN ADDITION to the compliance items required in Vector, NSU runs a SEPARATE criminal background check that goes back to the age of 18 yrs. Any felonies that appear on their record, from the age of 18 forward, will result in removing them immediately from consideration. No exceptions! Pls make sure you are sharing this information before you submit them to avoid time wasted.

DAY TO DAY

Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.

A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.

Required/Desired Skills Skill Required/Desired Amount of Experience needed

OTRS Ticket System (or equiv) Required 3 Years

TDX IT Service Management (ITSM) Service Desk tool Required 3 Years

Hands on exp w/basic support and troubleshooting (such as password resets, printer configs, break/fix instructions, ticket routing) Required 3 Years

Hands on exp w/ setting up desktop and monitors at customer workstations Required 3 Years

Exp w/ imaging computers via imaging server (pxe booting) Required 2 Years

CompTIA Security+ Desired 0

Knowledge of Multi-Factor Authentication (MFA) setups. Desired 0

Knowledge of Apple products Desired 0

Expected salary:

Location: Norfolk, VA

Job date: Sun, 21 Aug 2022 02:41:36 GMT

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