NEW JOB OPENING IT – PRODUCT SPECIALIST, EXPERT IN Remote, USA!

Job Description
Description:
• **Qualified Monitoring Products Specialist candidates located anywhere in the USA to be considered as this is a 100% Remote role***

Required Skills / Experience
• Proficient in Installation and Configuration of Broadcom (CA) DX NetOps solutions: Spectrum, PM, NFA.
• Proficient in supporting of Broadcom (CA) DX NetOps solutions: Spectrum, PM, NFA for network system monitoring including routers, switches, firewalls, load balancers, wireless.
• Proficient in Integrating of Broadcom (CA) NetOps (DX NetOps, Spectrum, NFA, PM) with other Broadcom solutions: Infrastructure Manager (UIM) and AIOps (Operational Intelligence Dashboard) solutions.
• Proficient in Integrating of Broadcom (CA) NetOps solutions with third party: Remedy Service Desk
• Proficient in Planning for installation Hardware, Software, Sizing, etc.
• Familiarity with Remedy – creating, working incident, change and work order tickets.
• Certificate Management.
• Familiarity with supporting monitoring tools for network solutions including routers, switches, firewalls, load balancers, wireless.
• Familiarity with networking protocols (e.g. SNMP, MPLS).
• Work closely with network teams (Windows, UNIX, Network, Application etc.) & Broadcom (CA) Support.
• BA/BS in Computer Science, IT Networking, Security, or other related technical degree.

Desired Skills / Experience
• 10+ years’ experience in directly supporting Network Fault Management tools in large enterprises.
• 10+ years’ experience in directly support Network Performance Management tools in large enterprises.
• 5 years’ experience directly supporting Broadcom (CA) NetOps (DX NetOps, Spectrum, NFA, PM).
• Creating and maintaining integration between Broadcom (CA) AIOps solutions: e.g. DX NetOps to Operational Intelligence Dashboard.
• Managing product licenses.
• Proficient in reviewing and installation of new patches for the applications.
• Knowledge of Python, PERL, Groovy or other programming languages common to monitoring tools.

Expert IT Product Specialist – NetOps

The IT Operations Tools team is responsible for the implementation and support for Client monitoring tools for network, systems and applications. Primary users of these tools are Client ENOC, various operations teams, and emergency command centers (ITCC, PSPS, WSOC).

Client is implementing a new monitoring framework to support Network, Systems, and AIOps/ML known as the Enterprise Network Management System (ENMS). The ENMS is a multi-year program to network and infrastructure monitoring. The scope of the effort will support monitoring for 20K+ devices across network, telecom, common facilities, and infrastructure, and introduce new capabilities around AIOps and Automation. This position will report to the Manager of the IT Operations Tools team.

The successful candidate must have a strong understanding of network monitoring and event management technologies associated with large scale enterprise environments. They should have a wide variety of knowledge related to managing network equipment across a range of vendors using enterprise class monitoring tools.

Responsibilities
• The successful candidate will be responsible for the following. The list is not all inclusive and additional tasks may be assigned to the candidate.
• Installation and Configuration of network monitoring tools.
• Administration – Monitor the general health of the system.
• Meet with network system owners for new monitoring requirements.
• Provision monitoring for network devices (e.g. routers, switches, firewalls, load balancers, WaaS)
• Configure tool integration with Remedy.
• Provide client support and training.
• Project Issue Support – provide troubleshooting and support for system Monitoring tools. Log support tickets with vendor, install patches and hotfixes.
• Vulnerability Management – Review and install new patches on servers.
• Transition Project / Build over to the Operations Team
• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations’ website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).