Network Operations Center Technician

Job Summary

A company is looking for a Network Operations Center Technician (NOC).

Key Responsibilities

• Recognize, identify, prioritize, and track incidents based on customer requirements and operational impact
• Troubleshoot and resolve Tier 1 incidents using documented procedures
• Document actions and categorize issues for escalation to technical teams

Required Qualifications

• Pursuing a degree in computer science, systems analysis, or a related field, or equivalent experience
• Bachelor's degree or Trade School graduate in computer science, systems analysis, or related studies is preferred
• Experience supporting and monitoring network systems or servers in an enterprise environment
• Broad experience using various monitoring and ticket management tools
• Experience in incident management