Network Engineer – Customer Support – Teleperformance

Network Engineer

Network Engineer

Teleperformance

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Customer Support

Posted on Indeed on Oct 09, 2022 (Today)

Overview:

For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies. With 380,000+ employees worldwide, Teleperformance serves customers from 170+ countries in 265+ dialects!

Teleperformance’s Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen.

Teleperformance hosts a gaggle of leadership and self-development opportunities. Our culture empowers you to be the best version of yourself and grow as much as you want within the organization. Preference is given to internal applicants for jobs. Our learning platform, MyTP hosts world-class Six Sigma™ courses, technical courses and instructor led learning on demand. Our culture is diverse and inclusive – including constant mentorship and leadership from some of the BPO industry’s greatest minds.

This role will join the U.S. and Canada Engineering teams for Teleperformance USA, supporting the network infrastructure (Call Centers and Data Centers) spanning several countries.

Responsibilities:
• Design, Configure and Deploy Network Infrastructure (LAN/WAN) – Campus and Data Center
• Perform hardware refreshes (primarily Cisco routers, switches, firewalls)
• Implement Remote access VPN solutions, Site-to-Site VPN’s, GRE tunnels, DMVPN
• Configure firewall access requests
• Complete routing changes
• Rack/cable/label in the Data Center as needed
• Create and maintain diagrams and documentation
• Work ticket requests
• Provide On-Shift outage escalation support from our NOC
• Participate in On-Call Support coverage

Qualifications:
• CCNP and above, or equivalent experience
• Well-developed verbal and written communication skills
• Thorough understanding of LAN and WAN technologies
• Advanced Troubleshooting & Configuration Experience with routing (BGP, OSPF, EIGRP), switching (vPC, Etherchannel, Stackwise, VSS), firewalls
• Should be well versed in route redistribution
• Experience with Cisco Nexus and Catalyst switches
• Familiar with VRF configurations
• SD-WAN and ACI experience would be a plus

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Customer Support