Network Analyst - job 2 of 2

Top Skills’ Details
• 4+ years experience supporting LAN / WAN networks, including working with LEC’s to troubleshoot T1’s or similar circuits.
• 4+ years experience troubleshooting IP networks, including troubleshooting Cisco routers and swtiches.
• Experience supporting a VoIP / Converged networks.
• Strong phone support / customer service experience.

Agency Network Operations Team in Enterprise technology is in need of Front Line (basic level) Infrastructure Analysts, Technical Incident Management Support to work as part of a team performing incident analysis and recovery and helping with help desk functions of contact with business partners. This is a good entry to junior-level opportunity for a network engineer starting their career after CCNA study, someone who has worked in a fast paced, busy Help Desk.

The Analyst performs resolution of service impacting events within a Business Partner’s data network LAN environment (agency/sales offices) and ensures the Business Partner’s issues are resolved in a timely and successful manner with a heavy emphasis on building trust and providing high quality customer service. Our team, Network Operations, provides 18 hour coverage M-F and 6am to 215pm on Saturday. We support customers who are located across the US. This for 1st shift position in Phoenix, initially working Monday to Friday 7am to 315pm during training and remaining as such, based on current business needs. I am seeking an experienced technician, high Basic, or a solid analyst who meets these qualifications and has substantial experience. Our client is currently rolling out SIP, SDWAN, and refreshing router/switch hardware.