Need virtual assistant to respond to for admin, airbnb, property emails and call customers.

Job Advert: Virtual Personal Assistant (Remote, UK Hours)
We are seeking a highly organised and proactive Virtual Personal Assistant to support our director when he is out on building sites and site visits. This role is remote and requires availability from 7 AM to late afternoon (UK time), Monday to Friday.
Key Responsibilities:
As a Virtual PA, you will handle various administrative tasks for a UK-based property company, ensuring smooth day-to-day operations. Your duties will include:
Managing the director?s emails and admin tasks
Responding to customer phone calls by email
Calling customers back who need help with urgent issues
Arranging maintenance work, including:
Responding to customer emails requesting maintenance
Coordinating contractors to attend, subject to landlord/line manager approval
Handling Airbnb guest inquiries and requests via the Airbnb platform
Updating Guesty (our property management software) with accurate listing information
Drafting contracts for tenants and employees
Responding to landlords, tenants, and staff inquiries professionally
Using ChatGPT to generate professional responses in the director?s tone (checking key responses with him via WhatsApp)
Creating a maintenance manual with FAQs within the first two months to streamline future inquiries
Organising mail merges and distributing letters to UK customers for marketing campaigns
Communicating with the director via WhatsApp or email for clarifications
Ideal Candidate:
Highly organised and able to work independently
Strong written and verbal communication skills (fluent English required)
Experienced in Airbnb, Guesty, and UK property management (or willing to learn)
Confident using ChatGPT for drafting responses and admin support
Excellent problem-solving skills and able to manage urgent customer issues
Reliable and responsive during working hours
Experience working for a UK property company is a bonus
Technical Requirements:
The ideal candidate should have excellent working knowledge of:
Docusign
WhatsApp
LastPass
Microsoft Outlook
Microsoft Excel
Microsoft Word
Airbnb platform
Additional Requirements:
Candidates must be willing to submit ID and proof of address, as they may handle sensitive information.
How to Apply:
To show that you have read and understood the job application, you must include the keyword ‘banana’ in the first line of your cover letter. Applications without this will not be considered.
If you are looking for a flexible, remote role where you can support a growing property business, we?d love to hear from you!