Member Support Supervisor

Job Summary

A company is looking for a Member Support Supervisor to lead a team of Associates in providing personalized support to members.

Key Responsibilities

• Lead and develop a team of 8-12 Concierge Associates, managing performance and conducting regular meetings
• Oversee ticket quality and ensure adherence to service standards through performance oversight
• Act as a subject matter expert for complex member inquiries and manage team scheduling and training

Required Qualifications

• A minimum of 4 years of experience in a customer support or operations role
• Proven track record of managing a team to achieve excellent results
• Ability to think creatively and remain calm under pressure
• Data-driven approach to decision-making and process improvement
• Genuine interest in improving the U.S. healthcare system