Member Support Associate

Job Summary

A company is looking for a Member Support Associate to provide exceptional customer service and support to end-users.

Key Responsibilities

• Assist customers via phone, email, and chat during business hours
• Provide accurate and timely information to ensure customer satisfaction
• Generate reports for product issues and manage task incidents in Jira

Required Qualifications

• Adaptability to handle high customer volumes during peak seasons
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Bachelor's degree from an accredited college or university is preferred
• Proficiency in both English and Spanish is a plus
• Must be based in the United States, excluding California and Alaska