Member Experience Associate

Job Summary

A company is looking for a Member Experience Associate to provide exceptional support and service to its members.

Key Responsibilities

• Deliver compassionate, patient-focused customer service through phone, email, and SMS chat
• Run health insurance checks to determine member eligibility and potential cost share
• Schedule and confirm appointments, ensuring accuracy and efficiency

Required Qualifications, Training, and Education

• 6+ months of experience in customer service, call centers, healthcare support, or similar roles
• Fluency in Spanish is required
• Comfortable using phone systems, Google Suite, Slack, and customer management platforms
• Experience working with seniors or in a healthcare-related role is preferred
• Ability to work independently and manage time effectively in a remote environment